RiverlineRequesting a withdrawal
Withdrawals are requested from the cashier to an address you own on a supported chain. Every request requires your authenticator code, every time. The minimum and the network fee are shown before you confirm.
Timings
A withdrawal to an address you have used before is broadcast once it has passed risk review. We do not publish a time by which that happens: a request that scores clean is paid without a person touching it, and one that does not waits for a person. A withdrawal to a new address is held for 24 hours before it is reviewed at all, and that hold is fixed. A withdrawal paid by hand rather than by the service needs two members of staff, and the cashier says so while it waits.
- Address you have used before: reviewed, then broadcast.
- New address: 24-hour hold, then reviewed and broadcast.
- Paid by staff rather than automatically: two approvals, then broadcast.
What can pause a withdrawal
An open identity or source-of-funds check, an integrity case on your account, an active promotion whose funds are still locked, a reconciliation discrepancy between the ledger and the chain, or a legal hold. When a withdrawal is paused the cashier says so and support can tell you what is needed.
Chain confirmations and fees
Each chain has a published confirmation count and a network fee that is deducted from the amount sent. Funds are considered received by you when the transaction reaches finality on the chain; the transaction reference is shown in your cashier history.
Play money
Play chips cannot be withdrawn.