Riverline1. Who you are contracting with
1.1 Your account, your funds and your support are the responsibility of the operator whose name appears on the site where you registered ("the operator", "we", "us"). The operator's legal name is in the footer of every page; its registered details, and its licence where it holds one, are on the About page. Section 17 says what is published there.
1.2 Riverline provides the software platform on which the games run, hosts the shared player pool, and settles the money between the players in a hand. When you play at a table shared across the Riverline network, players from other operators may be seated with you; each of them has accepted their own operator's terms, which are at least as strict as these on every point of fair play.
1.3 Support requests go to the operator at the address shown in the footer. The operator may escalate a question about a hand, a payout or a security event to Riverline, whose staff act on the operator's instruction and under audited, scoped access.
2. Eligibility
2.1 You must be at least 18 years old, or the age of majority where you live if that is higher. You declare this when you register, and a registration without that declaration is refused.
2.2 You must be legally permitted to play poker for money over the internet in the place you are when you play. Real-money play is available only from the jurisdictions your operator accepts, which are listed under Where you can play. The list is enforced on our servers, not on your device: a country that is not on it is refused whatever your device says.
2.3 Disguising where you are, by VPN, proxy, hosting range, a false declaration or any other means, is a breach of these terms. An account found to have done so may be suspended or closed, and its real-money balance withheld while the checks in the AML and identity policy are made. Winnings made while play was not permitted from your location may then be voided; the rest of the balance, including your deposits, is returned to you under section 11.3 where the law allows, after any amount due under section 11.5 is set off.
2.4 One account per person. You may not register, use, share, buy, sell, transfer or lend more than one account, or play on another person's.
2.5 Staff and contractors of the operator or of Riverline, and members of their households, may not play for real money. Accounts marked as house accounts are excluded from real-money tables by the server.
2.6 Where the site offers play-money tables, sections 2.2 and 2.3 do not prevent you from playing with play chips, which have no value.
2.7 When you register, and each time you deposit, you represent that you are the beneficial owner of the account and of the funds you deposit, that those funds are lawfully yours and are not the proceeds of crime, that you are not a sanctioned person and are not acting for anyone else, and that the information you give us is true. If any of this is untrue, we may suspend or close the account and withhold its balance under section 11.
3. Your account and its security
3.1 You must give accurate registration details and keep them current. We may ask you at any time to verify your identity, your age, your address or the source of your funds, and may restrict deposits, play or withdrawals until you do. What we may ask for, and why, is in the AML and identity policy.
3.2 You are responsible for everything done with your credentials. Keep your password, your authenticator and your recovery codes private. We will never ask you for your password.
3.3 Your sessions are bound to the device they were opened on. You can see every device signed in to your account and sign any of them out from Account → Sessions. A session that has not been used for 30 days ends by itself.
3.4 Changing the email address on your account signs out every other device, and a notice is sent to the previous address. If you did not make the change, follow the instructions in that notice at once.
3.5 We may require a second factor for actions that move money or change how your account can be recovered. Every withdrawal requires your authenticator code, every time.
3.6 We limit how many accounts can be registered from one network address in an hour and how many failed sign-in attempts an account accepts before it is locked for a period. These limits protect you and may occasionally delay a legitimate action.
4. Deposits, balances and withdrawals
4.1 Deposits are accepted only in the currencies and on the chains the cashier shows at the time. At the date of this version that is USDC on the Polygon network. Your balance is held in US dollars; a deposit in another asset is converted at the rate shown in the cashier when it is credited, and that rate is recorded against the deposit.
4.2 A deposit is credited after the number of chain confirmations the cashier shows. A deposit sent to the wrong address, on the wrong chain, or in an asset we do not accept may be unrecoverable; we will help where we can but cannot promise recovery.
4.3 Deposits are screened. A deposit from a sanctioned address, or from an address with exposure to a known mixing service, may be refused, held or returned. Where the law requires, we may be unable to tell you why.
4.4 Withdrawals are paid only to an address you own and have verified, in the asset and on the chain the cashier supports, after the checks in the Withdrawal policy. A withdrawal to an address you have not used before is held for 24 hours before it is sent. A withdrawal above the amount we keep in immediate custody is signed by staff on hardware and may take longer.
4.5 Your balance is not a deposit account and earns no interest. Funds held for you are kept separately from the operator's own funds.
4.6 You may not use your account to move value to another person. Transfers between player accounts are not offered, and patterns that achieve the same effect at the table are treated under the fair-play policy as chip dumping.
4.7 We do not charge a dormancy fee and do not take an unused balance. If the law under which your operator is licensed requires dormant balances to be remitted or charged, the period and the amount will be published in this section before it applies to you, and we will try to reach you at the address on your account first.
4.8 If a deposit is reversed, frozen, recalled or charged back after it has been credited, including where the issuer of a stablecoin freezes or claws back the asset, we may debit the amount from your balance, suspend the account until it is repaid, and recover any shortfall from you, together with any reasonable cost of the reversal where the law allows.
5. Play money
5.1 Play chips have no monetary value. They cannot be bought, sold, exchanged, withdrawn or transferred, and never affect a real-money balance.
5.2 Play-money tables may seat software players so that a game is always available. They are labelled as such at the table.
5.3 A play-money balance below 10,000 chips is topped up to that amount at most once every four hours.
6. The games
6.1 Every hand is governed by the House Rules. The server is the sole authority on which actions are legal, on timers, on pots and side pots, on rake and on payouts. What your screen shows is a view of the server's state; where they differ, the server's record decides.
6.2 Every deck is committed to before the cards are dealt, and the commitment for the next hand is published before the current one ends, so the deck cannot be chosen once play has started. The number a deck is shuffled from is kept as part of the hand record and is not published at any time, because publishing it would disclose cards that were folded or mucked; we do not offer a public per-hand recomputation and do not describe the commitment as a cryptographic guarantee. Rake and fees are published on the Rake page and shown at the table or before you register.
6.3 A hand or tournament that cannot be completed because of a fault on our side is resolved under the House Rules, which state how each situation is settled. That resolution is your remedy for the fault.
6.4 We keep a record of every hand: the cards, the actions, the timing and the result. Your own view of your hands is in Hand history. The record is the evidence in any dispute, and a dispute is decided from the record.
6.5 Invitation-only tables are subject to the additional conditions shown when you accept the invitation, and may carry a different rake, which is shown at the table before you sit.
6.6 Where a malfunction, a software or settlement error, or an obvious mistake causes a payout, credit, rate or balance that would not have resulted without it, we may void the affected hand or transaction and correct the balance, including by debiting an amount credited in error, as set out in House Rules 5.5. The correction is made from the hand record and the ledger under 6.4. You must tell us of, and must not use or withdraw, any amount you know or should reasonably know was credited to you in error.
7. Fair play
7.1 The following are prohibited at every real-money table, and at our discretion at play-money tables:
- collusion;
- playing on another person's account, or letting another person play on yours;
- ghosting or real-time assistance from any person or software;
- the use of software that plays, advises, or collects information about opponents in ways the Security & Fair Play policy prohibits;
- chip dumping;
- seating or multi-accounting to target particular players;
- abuse of promotions;
- any attempt to evade a limit, a cooling-off period or an exclusion.
7.2 We monitor play for these patterns. Where we act, sanctions follow the Security & Fair Play policy and may include a warning, a chat restriction, removal from a table, suspension, closure of the account, forfeiture of promotional value and, where funds were obtained by or used in a prohibited practice, withholding, reversal or forfeiture of those funds. Funds not obtained by or used in a prohibited practice are never forfeited as a sanction. While a case is open we may withhold the whole balance of every account involved. Every sanction beyond a warning is decided by a person, and may be appealed under section 9 of the Security & Fair Play policy.
7.3 Where a prohibited practice has taken money from other players, we may return it to them from the account that took it.
7.4 Funds forfeited under 7.2 are first used to return money to the players it was taken from under 7.3. What cannot be returned to an identified player is held by the operator and dealt with as the law requires; neither the operator nor Riverline keeps it as profit.
8. Chat and conduct
8.1 Table chat is filtered and moderated on our servers, and recorded. Harassment, threats, slurs, spam, solicitation, discussion of a live hand you are not in, and disclosure of your own cards while a hand is in play are prohibited.
8.2 Chat restrictions follow a ladder: filter, warning, mute, chat ban, account action. Each step is recorded. A mute survives a restart of the game server; it is lifted only when it expires or a person lifts it.
9. Promotions
9.1 Promotional value (deposit matches, rakeback, tickets, bonus dollars) is granted only on the exact terms shown before you accept it, including how it is released, what it can be used for and when it expires.
9.2 Bonus dollars are playable but locked against withdrawal until the release condition in the offer is met; the cashier shows the locked amount separately from what you may withdraw.
9.3 Terms from another operator, another currency or another offer never apply to your account. Where an offer is shown as planned or not active, it cannot be claimed.
9.4 Abuse of a promotion, including registering more than one account to claim it or play whose purpose is to release a bonus rather than to play poker, forfeits the promotional value and may be treated under section 7. Abuse includes, in particular, play arranged between linked accounts, play that takes no real risk (such as opposite bets or soft play arranged to clear a release condition), and use of an error or loophole in an offer.
9.5 We may withdraw, suspend or amend an offer, or void promotional value already granted under it, at any time where the offer is being abused, contains an obvious error, or must change for legal or regulatory reasons. Such a change applies immediately, including to a running period. Ordinary changes follow the notice on the Promotions page. We decide whether play amounts to abuse reasonably and from the record, and you may challenge the decision under section 15.
10. Responsible gaming
10.1 You can set deposit, loss and session limits by day, week or month, take a time-out of 24 hours, 7 days or 30 days, or exclude yourself for 6 months or 1 year, from Account → Limits. The full description is in the Responsible Gaming policy.
10.2 A limit you tighten applies immediately. A limit you loosen applies after a 24-hour cooling-off period, and until then the tighter limit stands; the account page shows the pending change and when it starts.
10.3 A self-exclusion applies across every operator on the Riverline network and cannot be shortened or lifted by you, by support or by anyone else before it ends. A balance left in the account is not forfeited: write to support and it is paid out to a verified address after the usual checks.
10.4 We may restrict or close an account where we reasonably believe play is causing harm, and may contact you about your play.
11. Suspension, closure and what happens to funds
11.1 We may suspend or restrict your account while we investigate a suspected breach, an identity or source-of-funds question, an integrity case, a reconciliation discrepancy or a legal requirement. We will tell you that the account is restricted and, where the law allows, why.
11.2 We may close your account for a breach of these terms, where we cannot meet a legal obligation in respect of it, where it has been dormant under section 4.7, or on your request. We may also close it for any other reason on 30 days' notice, in which case the whole balance is returned under 11.3.
11.3 On closure, funds that are not withheld under section 4.3, section 7 or a legal hold are returned to you through the withdrawal process to a verified address. Play chips are forfeited. Promotional value not yet released is forfeited.
11.4 Closing your account does not erase the records we are required to keep; see the Privacy policy for what is kept and for how long.
11.5 We may set off against any balance or withdrawal any amount you owe us or the operator under these terms, including an amount credited in error under 6.6, a reversed or charged-back deposit under 4.8, and an amount to be returned to other players under 7.3. Every set-off is recorded in the ledger with its reason.
12. Intellectual property and acceptable use
12.1 The software, the site, the marks and the content are owned by Riverline or the operator and licensed to you for personal, non-commercial play only.
12.2 You may not copy, reverse-engineer, interfere with, probe or load the service, scrape it, or connect to it with anything other than a client we provide, except as the law expressly permits.
12.3 Streaming or publishing your own play is permitted provided it does not disclose another player's cards while a hand is live.
12.4 The licence in 12.1 is personal, non-exclusive and non-transferable. We may suspend or revoke it under section 11, and it ends when your account is closed.
12.5 You permit the operator and Riverline to store, display and use what you submit to the service, such as chat messages, your nickname and any image you upload, so far as needed to run, moderate and secure the service and to enforce these terms. You must have the right to submit it.
13. Liability
13.1 We provide the service with reasonable skill and care. We do not guarantee that it will be uninterrupted or error-free, and we are not responsible for your device, your connection, or a chain or third-party service we do not operate.
13.2 Nothing in these terms limits liability that cannot be limited by law, including for death, personal injury or fraud.
13.3 Subject to 13.2, our total liability to you, whether in contract, tort (including negligence) or otherwise, arising from or in connection with these terms or the service in any twelve-month period is limited to the greater of USD 100 and the real-money balance of your account at the time of the event. This limit does not reduce your right to withdraw your balance.
13.4 Neither party is liable for a failure caused by events beyond its reasonable control, including a failure of a public blockchain, a denial-of-service or other cyber attack, an outage of hosting, cloud or network services, a failure of a third-party provider such as a payment rail, a blockchain node or data provider or the issuer of a stablecoin, and an act of a government, regulator or court. This does not excuse us from returning your balance once the event has passed.
13.5 You will indemnify the operator and Riverline against any loss, cost or claim (including reasonable legal costs) that a third party, an issuer or a regulator brings or imposes because of your breach of these terms, your fraudulent or unlawful use of the service, or a deposit you made from funds you were not entitled to use.
13.6 Subject to 13.2, we are not liable for any loss that was not reasonably foreseeable when you accepted these terms, for indirect or consequential loss, or for loss of profit, opportunity, data or goodwill, or of winnings you expected from a hand or event that was not played or was voided under the House Rules. This does not affect a payout that the hand record shows is due to you.
13.7 Except as these terms state, the service is provided as is and as available, and we give no other warranty, express or implied, so far as the law allows. Poker is a game of skill and chance: you play at your own risk, we do not promise that you will win, and you may lose the money you play with.
14. Changes to these terms
14.1 We may change these terms. The date of the current version is shown at the top of this page. A change that is material to you is announced in your account at least 14 days before it takes effect; a change required by law or a regulator, or needed to prevent fraud or protect the security of the service, may take effect sooner, with notice as soon as we can give it. If you do not accept a change you may close your account before it takes effect and withdraw your balance under 11.3. Continued use after the effective date is acceptance.
14.2 A change that reduces your rights over funds already in your account does not apply to those funds without your express agreement. This does not prevent us applying to existing balances a requirement of law or of a regulator, an identity, source-of-funds or sanctions check, or a measure against fraud.
15. Complaints and disputes
15.1 Complaints go first to the operator's support, from the email registered to your account: use the form on the Help page, or the address in the footer where the room publishes one. We do not publish a fixed response time. We tell you what we need, and we tell you the outcome and the reason for it.
15.2 A dispute about a hand is decided from the hand record under the House Rules. A dispute about money is decided from the ledger, which records every movement of value with its reason.
15.3 If support does not resolve a complaint, you may ask for it to be reviewed again by someone who did not decide it the first time. Your operator does not yet name an independent dispute-resolution body; when its licence names one, that body and how to reach it are published in this section and on the About page, and you may take an unresolved complaint there instead. The outcome of an internal review is final within the operator's own process, including where the House Rules or the Security & Fair Play policy call a decision final; it does not take away your right to go to that body or to a court under 15.4.
15.4 These terms are governed by the law of the place where the operator named in the footer is established, and its courts have exclusive jurisdiction, subject to the rest of this clause. Nothing in this clause takes away a right you have under the law where you live to bring a claim in your own courts, or to the protection of that law where it cannot be contracted out of.
15.5 A complaint about a hand should be raised within 72 hours of the hand, while the table and the players can still be reviewed. Any other claim must be raised with us within 6 months of the event it concerns. After that, to the extent the law allows, the claim is waived, except where the law requires a longer period.
15.6 Where permitted by law, claims are brought individually and not as a plaintiff or class member in any class, collective or representative proceeding.
16. General
16.1 If any part of these terms is found invalid, illegal or unenforceable, that part is applied to the extent it can be, and the rest continues in force.
16.2 These terms and the documents they reference are the whole agreement.
16.3 You may not assign your account or this agreement. We may transfer this agreement to another operator of the site on notice to you, provided your rights over your balance are not reduced.
16.4 A failure to enforce a term is not a waiver of it.
16.5 Where the site is offered in more than one language, the English text governs.
17. Who the operator is
17.1 The operator of record for your account is the company named in the footer of every page of this site and on the About page. Its legal name, and its registered details and licence where it holds one, are published there; the jurisdictions it accepts players from are under Where you can play.
17.2 Where the operator holds no gambling licence, it offers no real-money play in a place that requires one, and the About page says so. Play chips are available under section 5 wherever the site is reachable.